FAQ
Your questions, our answers
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Prices and plans
How much does site monitoring cost?
It depends on the plan and the floor area. For example, the Essential plan costs 60,000 CFA francs per month up to 120 m², and 75,000 CFA francs per month from 120 to 300 m². All our prices are on the Pricing page.
Which plan should I choose?
Essential: 1 visit per week and a weekly report. Serenity: 2 visits per week and approval of every payment request. Stage-by-stage monitoring suits you if you build as your budget allows. We advise you during a 20-minute call, with no commitment.
Is there a discount if I commit?
Yes, on the Essential and Serenity plans: 10% off for a 6-month commitment, 15% off for 12 months. Commitment remains optional.
Can I change plans during the works?
Yes. You can change plans as your site moves through its phases, and switch from monthly to stage-by-stage monitoring, or the other way round.
My house is over 300 m². Can you monitor it?
Yes. Above 300 m², the price is on quotation.
What is the founding-client rate?
Our first 10 clients get a 20% discount for their first three months of monitoring, or on their first three stages. In return, we ask for a written or video testimonial and permission to publish a few anonymised photos of your site.
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How it works
How do we get started?
1. A 20-minute call, with no commitment, to understand your project. 2. A written proposal tailored to your site, within 48 hours. 3. After signature and first payment, we open your WhatsApp group and contact your builder. 4. Visits and reports, on the agreed schedule, until your site is finished.
When will I receive the visit report?
Within 24 hours of each visit.
What happens if you find a problem?
We alert you within 2 hours, with our findings and photos.
Are your photos sealed?
Our sealed-photo app is being set up. In the meantime, every report includes dated, geolocated photos and videos.
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Your builder
Will my builder be informed?
Yes. At the start, you inform your builder in writing that Bon Œil represents you for site monitoring; we provide a template letter. Our role is to record what is done and report to you, not to run the works.
Do you take a commission from the builder?
No. Bon Œil takes no commission from builders, suppliers or craftsmen. We work only for you.
What if the builder refuses to let you in?
Any refusal of access is reported to you immediately: it is a major warning sign in itself. We access the site during working hours.
What do you do after an alert?
We document the problem, recommend an action (hold a payment, ask for work to be redone) and, if needed, refer you to our partner lawyer. Decisions remain yours.
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Paying from abroad
Does my money go through Bon Œil?
No. You pay your builder directly: your money never goes through Bon Œil.
How do I pay Bon Œil from abroad?
By bank transfer in Togo or France, or by international transfer. Online payment through PayPal is also possible, from a PayPal account or by card, using a payment link sent with your proposal. Cash payment is also possible. Prices are net, without VAT.
Is there a minimum term?
No. Plans are paid in advance, with no minimum term. You can stop at any time with a simple message; the period already paid remains due.
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Sites on hold and refunds
My site has stopped. What happens?
Your plan is paused on a simple message, with a monthly surveillance visit at 20,000 CFA francs.
What if I'm not satisfied?
First month satisfied or refunded. Ask in writing within 7 days after the end of your first month: we refund you within 15 days.
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Area covered
Where do you operate?
In Greater Lomé. Beyond that, travel costs apply and are stated in your proposal.
Another question?
Message us on WhatsApp. We reply within 1 business day.